Returns, Resizing & Repairs

Shop with Confidence: Your Guide to Riona Jewel's Customer-Friendly Policies

At Riona Jewel, your satisfaction is our top priority. We craft each piece with care and precision, ensuring you receive a jewel that sparkles with elegance. Our comprehensive Returns, Resizing & Repairs Policy is designed to provide a seamless and stress-free experience, so you can shop with confidence. Below, discover our customer-friendly policies optimized for your peace of mind.

Returns & Exchanges Within 30 Days

We offer returns and exchanges within 30 days of delivery, ensuring you’re completely delighted with your purchase. Whether you need a different size or simply wish to return your item, we’ve got you covered with the following conditions:

• 30-Day Return Window: Request a return or exchange within 30 days from the date of delivery.
• Original Condition: Items must be unworn, undamaged, and returned with all original packaging and tags securely attached.
• Custom Orders: Personalized, modified, or custom-designed jewelry is non-returnable and non-exchangeable.

Our straightforward process makes returns and exchanges effortless, ensuring you find the perfect piece that matches your style.

How to Initiate a Return or Exchange

Returning or exchanging your jewelry is simple with Riona Jewel. Follow these steps to get started:

1. Contact Us: Reach out within 30 days via email at support@rionajewel.com to initiate your return or exchange. Provide your order number and, for exchanges, specify your desired item.
2. Return Authorization: Our team will issue a Return Authorization (RA) with detailed shipping instructions.
3. Packaging & Shipping: Securely package your item in its original packaging and use the prepaid UPS shipping label we provide for free.
4. Inspection: Our quality control team will inspect the returned item to ensure it meets our return criteria.

This streamlined process ensures a hassle-free experience, saving you time and effort.

Refunds Processed Quickly

Once your return is approved, we’ll process a full refund of the purchase price within 2 weeks of receiving the item in its original condition. Refunds are issued to the original payment method, ensuring a smooth and transparent transaction.

Fast & Easy Exchanges

For approved exchanges, your requested item will be shipped within 3 weeks after we receive the returned item in its original condition. We prioritize quick turnaround times to ensure you receive your new piece promptly.

Damaged or Defective Items? We’ve Got You Covered

If you receive a damaged or defective item, contact us immediately with clear photos of the issue and your order number. We’ll arrange a free return or exchange and ensure you receive a flawless replacement as quickly as possible.

Contact Riona Jewel for Support

Have questions or need assistance? Our dedicated customer service team is here to help:

• Email: support@rionajewel.com

We’re committed to making your experience with Riona Jewel exceptional, from the moment you place your order to the joy of wearing your new piece.

Why Choose Riona Jewel?

• Customer-Centric Policies: Returns, exchanges for your convenience.
• Quality Assurance: Every item is inspected to ensure it meets our high standards before processing refunds or exchanges.
• Trusted Craftsmanship: Shop with confidence knowing we prioritize your satisfaction.

Thank you for choosing Riona Jewel. Explore our exquisite collection and let us help you find the perfect piece that tells your unique story.