Order Process

Unsure about what occurs once you've placed an order? This educational page about the order cycle/process will provide guidance on the Riona Jewel ordering procedure.

What occurs after placing an order with Riona Jewel?

After you place an order with Riona Jewel, the following steps are undertaken:

Initially, a CAD (Computer-Aided Design) is created based on your specified ring size and metal preference.

The jewelry then enters the production phase, which involves several key processes:
i) Crafting of the WAX piece and performing the casting.
ii) Conducting pre-polishing before setting the diamonds.
iii) Setting the diamonds and adjusting the prongs, including cutting and polishing any excess prongs.
iv) Completing the final polishing of the piece.
v) Performing a quality check by an experienced manager to ensure the absence of defects.

Finally, before shipping, we send you confirmation images of the finished jewelry for your approval.

4 Steps Of The Order Cycle

1. CAD Confirmation

Once the order is placed with
Riona Jewel, we will first share CAD
design for the confirmation, CAD is the
graphical representation of jewelry and
helps you to visualize the jewelry
before it is actually made.

2. Diamond Confirmation

Once the CAD is confirmed
we will be sharing images and video
of the diamond for
diamond check and
approval.

3. Production

Once the CAD and the diamond
are approved we will start
making the jewelry, it’s handmade
by experienced craftsmen and
with top quality and finishing.

4. Final Confirmation

Once the jewelry is ready
we will be sharing images and videos
of the jewelry before shipping it out,
after the green signal from your side
we will ship it out.

Frequently asked questions

1. Do you provide diamond images for customer approval?

Absolutely! We believe in complete transparency and customer satisfaction. Before finalizing your purchase, we provide high-quality images of the diamonds for your approval. This ensures that the diamond you choose meets all your expectations, offering peace of mind with your selection.

2. Do you provide customers with CAD designs for their confirmation?
3. Do you offer a video showcasing the jewelry-making process for the order placed?
4. What is the typical shipping duration for a product?
5. What are the methods available for tracking my order?