Order Process
Unsure about what occurs once you've placed an order? This educational page about the order cycle/process will provide guidance on the Riona Jewel ordering procedure.
What Occurs after placing an order with Riona Jewel?
After you place an order with Riona Jewel, the following steps are undertaken:
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Initially, a CAD (Computer-Aided Design) is created based on your specified ring size and metal preference.
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The jewelry then enters the production phase, which involves several key processes:
i) Crafting of the WAX piece and performing the casting.
ii) Conducting pre-polishing before setting the diamonds.
iii) Setting the diamonds and adjusting the prongs, including cutting and polishing any excess prongs.
iv) Completing the final polishing of the piece.
v) Performing a quality check by an experienced manager to ensure the absence of defects.
Finally, before shipping, we send you confirmation images of the finished jewelry for your approval.
4 Steps Of The Order Cycle
1. CAD Confirmation
Once the order is placed with Diamondrensu, we will first share CAD design for the confirmation, CAD is the graphical representation of jewelry and helps you to visualize the jewelry before it is actually made.
2. Diamond Confirmation
Once the CAD is confirmed we will be sharing images and video of the diamond for diamond check and approval.
3. Production
Once the CAD and the diamond are approved we will start making the jewelry, it's handmade by experienced craftsmen and with top quality and finishing.
4. Final Confirmation
Once the jewelry is ready we will be sharing images and videos of the jewelry before shipping it out, after the green signal from your side we will ship it out.
Frequently asked questions
1. Do you provide diamond images for customer approval?
Absolutely! We believe in complete transparency and customer satisfaction. Before finalizing your purchase, we provide high-quality images of the diamonds for your approval. This ensures that the diamond you choose meets all your expectations, offering peace of mind with your selection.
