At Riona Jewel, we want you to be completely satisfied with your purchase. Please review our refund policy below:

 

30-Day Money Back Guarantee

 

We stand behind the quality of our jewelry. If for any reason you are not entirely happy with your purchase, you may return it within 30 days of receiving it for a full refund of the purchase price, excluding any rush order fees.

 

Eligibility for Refund

 

The item must be returned in its original, unworn, and undamaged condition, with all original packaging, including any tags, certificates, and accompanying materials.

Items that have been customized, engraved, or altered in any way after shipment are generally not eligible for a refund, unless there is a manufacturing defect.

 

Return Process

 

Contact Us: To initiate a return, please contact our customer service team within 30 days of receiving your order at support@rionajewel.com Please provide your order number and the reason for the return.

Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and detailed return instructions.

Secure Packaging: Carefully package the item to prevent damage during return shipping. We recommend using the original packaging if possible.

Free Return Shipping: We offer free return shipping. We will provide you with a prepaid shipping label and instructions on how to return the item.

Ship the Item: Ship the item back to us following the provided instructions and using the prepaid shipping label. Please ensure the RA number is clearly marked on the package.

 

Inspection and Processing

 

Once we receive your returned item, our quality assurance team will inspect it to ensure it meets our return eligibility criteria.

Please allow 5 business days from the date we receive the returned item for the inspection and processing of your refund.

 

Refund Method

 

Your refund will be processed back to the original payment method used for the purchase.

Please note that it may take additional time for your bank or credit card company to process the refund and for the funds to appear in your account.  

 

Exchanges

 

If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.  

 

Non-Refundable Items

 

As mentioned above, customized, engraved, or altered items may not be eligible for a refund unless there is a manufacturing defect.

Rush order fees are non-refundable.

 

Damaged or Defective Item

 

If you receive a damaged or defective item, please contact us immediately upon receipt with photos of the damage or defect. We will arrange for a replacement or a full refund, including any shipping charges.

 

 

If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact our customer service team. 

 

Thank you for shopping at Riona Jewel. We appreciate your trust in our craftsmanship.