Certainly! Our team works with you every step of the way to ensure a seamless and personalized experience, no matter where you are located. We offer virtual custom consultations for anyone who is not located in Denver or cannot make it to one of our showrooms.

Yes, we love reimagining heirloom pieces!  We will need a copy of the appraisal or receipt to confirm the value of your piece for insurance purposes. If the appraisal or receipt is not available, Riona Jewelry will insure the item up to $100 unless otherwise stated. Please note that we cannot melt down existing jewelry and use the metal to incorporate into a new piece.

Our custom jewelry is handcrafted by our jewelers and therefore requires special care and attention. Custom jewelry requires a minimum of 6-10 weeks to produce, and the overall timeline is dependent on a number of factors, including stone sourcing and design modifications. We encourage customers with a specific proposal date or special occasion to plan at least 3 months in advance to ensure a smooth turn around and stress-free experience.

It is important to have an idea of what you would like to spend on your custom piece so we can help guide design decisions to best meet your preferences that fall within your budget. Most customers typically provide a range, which allows us to provide various options based on your priorities and preferences.

Custom jewelry is a collaborative experience with your Riona designer there to help create a tangible representation of your vision. We recommend preparing in 3 easy steps:

1. Research design inspiration: Browse our website, custom gallery, and Instagram to get an idea of which styles you like. Our Diamond Guide and Gemstone Guide are also great resources to learn about stones you may want to incorporate into your pieces.
2. Book an appointment: Book a custom consultation in person or virtually to meet one-on-one with a designer to start the process. If this is your first time shopping for fine jewelry, we encourage you to book a general shopping appointment first to try on different styles. After all, you may be surprised about which design elements you are ultimately drawn to! Our sales associates are trained to educate clients on diamonds, gemstones, and fine jewelry basics and are an excellent resource to help prep you for your consultation. If you are creating a ring, they will also measure your ring size.
3. Compile questions: Gather a list of questions you have on the elements of fine jewelry you may not understand. Our custom design team is ready to help, no matter your experience and knowledge about jewelry.